Q: What skin types are your products suitable for?
A: Our products are formulated for a variety of skin types, including dry, oily, combination, and sensitive skin. Each product description includes information on the best skin type match.
Q: Are your products cruelty-free?
A: Yes, all our products are cruelty-free and we do not test on animals.
Q: How can I determine which products are right for my skin?
A: To determine which products are right for your skin, we recommend consulting our skin specialist with CynSkyn for a personalized skin care routine. You can also view our skin type guide in the blog section for more information.
Q: Do you offer samples?
A: While we do not offer samples online, we do provide a variety of samples for in-person pick-up. Feel free to visit us to explore and try out our products!
Q: What is your return policy?
A: As you may know CynSkyn is a small business located in Illinois. It is not possible for us to return any products back to our manufacture. To entertain any kind of return we would have to incur at least a 40% additional cost, which means to pass the cost back to you, the customer. Instead we ask you to buy products you are going to keep and use.
Q: How long will it take to see results?
A: Results vary depending on the product and individual skin type, but many users see improvements within 2-4 weeks of consistent use.
Q: Can I use your products if I have sensitive skin?
A: We have a range of products specifically formulated for sensitive skin. Look for the "Sensitive Skin" label in our product descriptions.
Q: Do you offer international shipping?
A: No, we currently do not ship outside the U.S. Please check our "Shipping Information" page for more details on rates and delivery times.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our "Order Tracking" shop page.